The 2025 European Workforce Study reveals that only 59% of Europe's workforce believes their workplace is great, with satisfaction varying by country. Denmark, Norway, and Sweden have the highest satisfaction rates, while Poland, Greece, and Italy have the lowest. Employee satisfaction correlates with productivity, impacting business profits. Laurent Millan from NTT discusses the importance of employee experience for customer service and retention, highlighting the trend of increased workforce mobility and the costs of high turnover. He suggests that agentic AI can enhance both customer and employee experiences by providing flexibility and autonomy. Teljes cikk (Euronews.com)