On February 24, 2022, Oleksandr Bornyakov recalls driving into a gun battle in Kyiv as Russia invaded Ukraine. As Deputy Minister of Digital Transformation, he oversaw the development of the Diia app, which allows citizens to access various government services digitally. Despite the ongoing war, Diia has expanded to host 40 services and has 22.7 million users, positioning Ukraine as a leader in digital government services. The success is attributed to a skilled workforce and a pre-existing data exchange system that facilitates service delivery. The urgency of wartime has accelerated modernization efforts, with future developments including AI integration for smoother interactions. Teljes cikk (bbc.com europe)